Total Quality Management


Course overview

Like Marketing, the management of quality has become a key issue in the success of modern organisations, regardless of whether they engage in the provision of goods or services. In the past, quality control in most organisations was the responsibility of the production department, and it was wrongly assumed to be synonymous with physical inspection of goods before they left the premises. The modern view is that quality control and management are the responsibility of everybody in the organisation, starting with the chief executive officer. This training course will you understand total quality concept and techniques for managing, controlling, and improving quality. It exposes participants to contemporary knowledge and techniques of TQM. This would in turn enable you to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Who should attend the course?

This course is primarily designed for the following target group in mind

  • This training course is beneficial for executives, engineers, and supervisors from Quality Assurance, production, maintenance, and engineering.

Course objectives

At the end of this course, Participants will be able:

  • Identify and explain the basic concepts in Total Quality Management (TQM); differentiate between product quality characteristics and service quality characteristics; as well as list the key steps in the control of quality.
  • Distinguish between quality of design and quality of conformance to design; explain the process of planning for quality; and explain the system of documentation, implementation and assessment of quality.
  • Identify and explain specific tools and techniques for quality improvement; and explain the role of external and internal customers in setting quality parameters.

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • The Foundations of Total Quality Management
  • Key Aspects of the Quality System
  • TQM Tools and the Improvement Cycle
  • Conformance and Non-conformance to Quality Standards
  • The Quality Organisation within an Organisation
  • Control of Quality Records
  • Internal Quality Audits
  • Quality and Business Process Re-engineering
  • Training for Total Quality Management

Course Calendar

06-08 Jan

10-12 Feb

02-05 Mar

20-22 Apr

18-20 May

01-03 Jun

06-08 Jul

03-05 Aug

07-09 Sept

05-07 Oct

02-04 Nov

07-09 Dec

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Cost: R 7 500

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