The Indispensable Executive Assistant


Course overview

Executive Assistants (EAs) perform, coordinate and oversee office administrative duties while providing an extensive level of support to Executive Managers. They help managers make the best use of their time and are relied on heavily to ensure that work is handled efficiently and without the need for constant or direct supervision. In supporting these senior level executives, EAs must possess a wide range of skills and extensive knowledge in order to be truly effective.

In today’s workplace, the administrative support position is the nerve center of business, industry and government at all levels. Called upon to increase the effectiveness of the office environment, the administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This workshop provides management skills vital to today’s support position.

This Bradley Institute energetic, fun and fast-paced Indispensable Executive Assistant Course will show you how to achieve respect as an indispensable member of your office team. In a comfortable and controlled learning environment, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.

Who should attend the course?

  • Personal Assistants
  • Secretaries
  • Managers
  • Sales Representatives
  • Customer Service Personnel
  • Administration Staff

Course objectives

Delegates who successfully complete this course will be able to:

  • Project professional credibility, authority and presence
  • Project professional credibility, authority and presence
  • Communicate compellingly and have the intended impact
  • Plan, organize and control your workload and priorities
  • Build the power needed to get the job done
  • Maintain key relationships to access information and support
  • Analyse situations, make decisions and solve problems calmly
  • Improve the working life of your team
  • Raise your performance from activity level to leadership

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • Attitude: Yours and Everyone Else’s
  • Role and Functions of the Administrative Assistant
  • Your Leadership Role in the Team
  • Planning, Prioritizing and Organizing Skills
  • Communication Skills

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Cost: R2 500

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