Public Relations Skills for Business Secretaries

Course overview

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of some of the organization’s key correspondence, and also one of the first points of contact for visitors. Therefore, they must display a highly professional image at all times. Being a professional secretary, or administrator, requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first-class business writing and communication skills.

Office Professionals of the 21st Century require knowledge, skills and abilities that are closely aligned to many of those of their managers. They are required to have problem solving abilities and the initiative to think on their feet while juggling many balls all at the same time and without dropping any! The Bradley Institute Professional Skills for Secretaries Course workshop will strengthen your current skills with a powerful, direct approach to ensure the achieving of personal effectiveness in the business environment.

Who should attend the course?

  • Personal Assistants
  • Secretaries
  • Customer Service Personnel
  • Administration Staff

Course objectives

The workshop aims include ways to:

  • To understand the importance of effective administration skills within an organization
  • To develop the skills needed to be a highly professional secretary
  • To enhance your communication and interpersonal skills, both written and face-to-face
  • To manage your time efficiently and be able to think proactively
  • To learn how to set up and manage effective filing systems
  • To learn how to manage petty cash systems
  • To understand how to manage stock and stationery supplies
  • To enhance telephone skills and understand correct telephone etiquette
  • To understand how to be assertive and build a good rapport with your manager
  • The necessary skill, capability and confidence to represent the organisation at important forums and meetings, thus helping in networking, increasing their market value and inviting more opportunities for growth and career progression
  • Use discretion and judgement to avoid being culturally insensitive
  • The necessary skill and information as well as confidence and exposure to enhance one’s professional image and successfully represent the organisation, in turn enhancing the company profile

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

    Day One

  • Your Secretarial And Administrative Role
  • Developing An Appropriate Professional Image
  • Stress
  • Communication
  • Effective Written Business Communication
  • Telephone Skills
    Day Two

  • Saying ‘No’ Constructively And Giving Alternatives
  • How To Effectively Handle Your Manager
  • Prioritizing Tasks
  • Managing Your Key Result Areas And Tasks
  • Creating Effective Filing Systems
  • Basic Finance
  • Basic Stock Control And Stationery

Course Calendar

13-14 Jan

10-11 Feb

05-06 Mar

02-03 Apr

02-03 May

04-05 Jun

02-03 Jul

02-03 Aug

03-04 Sep

02-03 Oct

04-05 Nov

07-08 Dec

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Cost: R 5 000

Interested in a custom programme?
Beginning with the content of our existing offerings, we’ll work with you
to create a program tailored to address the challenges of your organization.

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