Professional Secretaries Conference


Advanced Negotiation Strategies Course

Course overview

Secretaries and Personal Assistants perform a variety of administrative and clerical duties necessary to ensure the smooth running of an organisation. Executives and managers rely heavily on remarkable assistants to enable them to perform at their best and remark arable assistants are remunerated well. Our Bradley Institute Professional Secretaries Conference will enable delegates to handle their varied responsibilities in an efficient manner. It will explain the key role and responsibilities of a Secretary/PA, how to better manage their time, organise their office space and how to deal with different and difficult people.

Who should attend the course?

  • Personal Assistants
  • Executive Assistants
  • Secretaries
  • Project Assistants
  • Administrative Assistants
  • Receptionists

Course objectives

The workshop aims include ways to:

  • Discover how to take initiative: look beyond the obvious and don’t be afraid to extend your
  • Maximise productivity: work effectively and competently to enlarge on every possibility
  • Continually look for new ways in which to expand your horizons within your role
  • Develop the right attitude: adopt a positive attitude that makes you a pleasant colleague and employee
  • Be a team player and maximise the productivity of your team
  • Focus on time management: be punctual and plan your day well
  • Communicate effectively and confidently with your manager and colleagues
  • Write professional correspondence with less instruction
  • Maintain integrity: always do the right thing

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • The Professional Role of the Secretary/PA
  • Working with Your Manager and Team
  • Effective Time Management
  • Maximising your Organisational Skills
  • Communicating Confidently with Your Manager and Team
  • Writing Professionally

Course Calendar

13-17 Jan

03-07 Feb

02-06 Mar

06-10 Apr

02-03 May

01-05 Jun

06-10 Jul

03-07 Aug

07-11 Sept

05-09 Oct

02-06 Nov

07-11 Dec

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Cost: R12 500

Interested in a custom programme?
Beginning with the content of our existing offerings, we’ll work with you
to create a program tailored to address the challenges of your organization.

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