Managing for Efficiency and Effectiveness


Managing for Efficiency and Effectiveness

Course overview

Efficiency and Effectiveness are two key buzzwords in the Managing for Efficiency and Effectiveness course. They are popularly used in organisations and companies, by leaders and managers as they outline the course of their organization. Yet, they are also commonly misused and misinterpreted, not just in context of business, but also in daily use. Efficiency refers to performing or functioning in the best possible manner with the least waste of time and effort, effectiveness is concerned with getting the job done and doing it right.

When an organisation is efficient it simply means that things are done right, resources are used meritoriously to eliminate as much waste as possible. The difference between effectiveness and efficiency can be summed up shortly, simply and concisely as doing the right things, while being efficient is about doing things right.  Efficient and effective organizations demonstrate excellence in their operational performance as well as strategic planning, productivity, cost management, tasks management and timeous delivery of expected deliverable. Usually such organizations have high morale and staff commitment, which also results the highest quality of the outcomes.

Managing for Efficiency and Effectiveness course will therefore help to improve your leadership style, motivate your staff, handle conflict smoothly, delegate tasks effectively, discipline poor performance and improve the performance of your team. It will address the following key issues:

  • Dealing with ambiguity — managers who can manage change, such as job specs, adapt quickly to get their team on track and work done in spite of changes
  • Creativity — managers who can see more than one way to solve a problem and allow their workers to be creative as well
  • Innovation management — managers who actively seek out new approaches to save money or improve effectiveness
  • Strategic agility — managers with interpersonal skills that allow them to deal with customers, regulatory agencies, insurance company reps, and others who have influence on the work of their teams
  • Planning — managers who have the insight to prioritize some work ahead of others and to prevent bottlenecks so that workers aren’t idle
  • Motivating others — managers who are able to share the big picture and encouraging words to employees, adapting their tone and approach to the individual
  • Building effective teams — managers get to know their employees as individuals and help employees understand and work with each other based on their skills and their unique personalities (motivation and staff development)
  • Managing vision and purpose — managers who translate the company values to their teams in a way that helps employees feel proud of the work they do and the company they work
  • Management and business system building – managers who can align organization’s systems to the organization’s vision and mission


Who should attend the Managing for Efficiency and Effectiveness course ?

  • Top Managers
  • Leaders
  • Middle managers
  • Lower level Managers/Supervisors
  • Team leaders
  • Personal Assistants (PA’s) and Executive PA’s
  • Business Managers


Course objectives

The course is aimed at:

  • Building managerial competencies
  • Improving interactive skills
  • Increasing confidence and skills in delegating
  • Leading teams more effectively


The Learning Model

This course is designed to increase the personal productivity of professionals through a series of:

  • Class Session
  • Group Discussions
  • Case studies
  • Practical exercises
  • Background readings
  • Individual assignments


Course Contents

  • Management and Leadership and how they differ
  • Understanding different leadership styles – and when to apply them
  • Key competencies for leadership and relationship building
  • Trust – what it is, and how important it is in the workplace
  • Determining direction, objectives and goals
  • Creating order and structure
  • Recruiting, orienting and inducting
  • Ensuring delivery
  • Building morale and capability
  • Managing Performance
  • Conflict handling skills – The “third side” perspective


Course Outcomes

At the end of the training, participants will be enabled with;

  • Ability to assess the organization’s ability to manage efficiently and effectively to achieve targets and objectives
  • Assess own organisation’s ability to efficiently and effectively delegate responsibilities for the achievement of targets and objectives
  • Assess the efficiency and effectiveness of control methods used to monitor the achievement of targets and objectives in own area of responsibility
  • Implement improvements to organizational efficiency and effectiveness in own area of responsibility
  • Evaluate own ability to manage effectively and efficiently
  • Implement changes in own management style in order to manage more efficiently and effectively

Participants will be equipped with the following skills;

  • Leadership
  • Experience
  • Communication
  • Knowledge
  • Organization
  • Time Management
  • Reliability
  • Delegation
  • Confidence
  • Respect for Employees

Duration 5 days

Course Calendar Dates

March 11 – 13

April 15 – 17

May 13 – 15

June 10 – 12

July 15 – 17

August 12 – 14

September 16 – 18

October 14 – 16

November 11 – 13

December 09 – 11

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Cost: R 7 500

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