Interpersonal Skills Training


Interpersonal Skills Training Course overview

Interpersonal Skills are those pertaining to relationships with people. Interpersonal skills indicate how good you are at interacting with others. For example, the interpersonal skill of knowing how to respectfully communicate with someone is called “active listening. This course designed to aid participants to develop effective and polished interpersonal skills that are required when liaising and networking with stakeholders or when establishing effective relationships. It also focuses on minimizing interpersonal conflict contributing positively to the develop of effective teams. This course gives participants an understanding of the factors that contribute to effective communication in a variety of contexts and situations. It also provide a solid foundation and indispensable skills for dynamic interpersonal relationships, especially within a workplace environment.


Who should attend the course?

This Interpersonal Skills Training or workshop is designed for everyone who deals with people and who would effectively like to improve anger management techniques.

Course objectives

The workshop aims include ways to:

  • Liaise and network with internal and external stakeholders
  • Devise and apply a strategy to establish constructive relationships with managers
  • Identify and minimize personal conflict in a unit
  • Devise and apply a strategy to establish constructive relationships with team members in a unit
  • Demonstrate an understanding of interpersonal skills as part of effective communication processes
  • Identify the significance of attitudes, values and perceptions in interpersonal communication
  • Identify the effects of behaviour on interpersonal communication
  • Demonstrate a range of effective interpersonal communication skills
  • Use assertiveness skills
  • Use interpersonal skills in the workplace team
  • Maintain a helping relationship with clients
  • Utilise effective communication skills to build strong relationships
  • Develop, implement and promote effective communication techniques


The Learning Model

In the Interpersonal Skills Training the trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


Course Contents

  • Liaise and Network with Stakeholders
  • Interpersonal Skills with Staff and Colleagues
  • Establish Effective Relationships with Managers
  • Identify and Minimise Personal Conflict
  • Develop Relationships with Team Members

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Cost: R2 500

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