Effectively Dealing with Difficult people


Course overview

Dealing with difficult people is something that almost everyone faces every day. The stress of handling difficult people and tough situations can create lack of productivity and poor attitudes and reluctance to come to work. Confronting those who compromise your comfort and job security can be very difficult for many people, but standing up for yourself is essential in the workplace. Bradley International Training Institute offers an interactive course that provides tools for handling all types of workplace problems that are brought by complainers and grumblers, time wasters etc.

Who should attend the course?

If you can’t stop thinking about a problem with someone at work- be it a bullying boss, a subversive coworker, or a sexist client- it’s important to know that you can take control of the situation by attending this one-day course.

Course objectives

In this course you will learn to:

  • Consider why people are difficult
  • Understand the skills needed to deal with difficult people
  • Develop strategies for managing difficult people
  • Evaluate good questioning and listening techniques
  • Develop processes and skills for successful management of difficult

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning including:

  • Class Session
  • Videos
  • Group Discussions
  • Article Reviews
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • An overview of your rights in the workplace
  • A series of questions will be posed to the participants to uncover what causes other people to be difficult, why people fail to address conflicts, what feeds these kinds of behaviors, ways to address these situations, when to call for outside assistance and the skills that are necessary for addressing conflict professionally.
  • Participants will also be asked to share their own questions that will form part of the discussions as well as recognizing and analyzing classic profiles of difficult people.
  • Handling stress on the Job
  • Handling bullies and coping with aggressive personalities
  • Establishing boundaries and effective collaboration
  • Communicating with unresponsive individuals
  • Using behavioral modification and understanding body language
  • Gender differences in the workplace
  • Diffusing conflict using essentials for good communication
  • Conflict Resolution
  • Role play and critique
  • Action Plan

Course Calendar Dates

31-March | Monday

31-April | Tuesday

31-March | Monday

31-March | Monday

31-March | Monday






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Cost: R2 500

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