Effective Communication Course


Effective Communication Course

Course Overview

Bradley Institute invites you to immerse yourself in the art of effective communicating in business as a leader. The course is designed to help delegates to take a serious look at themselves in relation to who they are now and who and how they want to be in the future.

Effective Communicate with Impact will equip you with the awareness, tools, confidence and energy to create the impact you choose when you choose to create it. This is a challenging communications course that incorporates material from many disciplines. It will make a substantial difference to your leadership, communication and relationship skills. Our central and guiding focus is to constantly reinforce confidence in delegates by concentrating on what works about the individual.

This five-day programme is a journey that begins by exploring the dynamics and techniques of effective interpersonal communication, moving on to the subtle nuances of perception and finally to the full impact of connection when presenting and relationship building

  • Personal Impact
  • Building Relationships
  • Non-verbal communication
  • The Power of Storytelling
  • Human Patterns
  • Communicating as a leader and presenter
  • The Language of leaders
  • Difficult Messages and Dealing with Crisis
  • Two ears, one mouth – Listening behaviors
  • Confidence, Confidence, Confidence
  • What Works Already About You?


Who should attend the course?

The course is also appropriate for Secretaries, PAs’, Receptionists and Call Centre staff. The receptionist’s telephone skills is the first impression customers have of your business. Ensure your receptionist or Call Centre agent creates a professional impression of your company.


Course objectives

By the end of this training program, participants will have:

  • Developing awareness of how you create an impact
  • Understanding how communication dynamics work
  • Knowing what already works about you
  • Developing skills as leader and presenter
  • Understanding the value of verbal and non-verbal communication
  • Using powerful language and creating clear, compelling key messages
  • Challenging what you currently do as a communicator
  • Developing excellent listening behaviors
  • Exploring influencing
  • Using the voice effectively
  • Unpicking cultural differences, stereotypes and assumptions
  • Dealing with difficult messages and handling crises
  • Gaining practical presenting tools and techniques
  • Managing nerves
  • Making an Impact as a presenter
  • Using powerful storytelling techniques
  • Coaching sessions (one-to-one)
  • Building confidence and more confidence


The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


Course Outputs

  • Day 1:The Dynamics of Communication and Rapport
  • Day 2: Influencing using Voice Tone, Powerful Words and Stories
  • Day 3: Delivering Difficult Messages and Managing Perception
  • Day 4: Presenting (both large groups and one to one)
  • Day 5: Client Relationship Building – Practicing Communication Tools


Course Contents

  • Communication is Key
  • Influencing Through Voice and Character
  • Perception is Vital
  • Presenting
  • Networking and Pitching
  • Final Communications Course Hand-outs and Plan for going forward

Course Duration: 5 Days



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Course Calendar Dates

March 25 – 29

April 29 – May 03

May 27 – 31

June 24 – 28

June 29 – July 02

August 26 – 30

September 30 – October 04

October 28 – November 01

November 25 – 29

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Cost: R 14 850

Interested in a custom programme?
Beginning with the content of our existing offerings, we’ll work with you to create a program tailored to address the challenges of your organization.

Looking for more?

Let us follow up about more details about this program.