Effective Business Writing Skills for Secretaries and PAs


Course overview

Successful secretaries and administrators often require may of the same skills as senior staff in an organization. They are often the person I charge of the organization’s correspondence, and are very often the first point of contact for visitors. Therefore, they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills.

This Bradley Institute Effective Business Writing Skills for Secretaries Course will give you the practical tools you need to always produce the best written communication with the highest readability. Delegates will learn a range of techniques and skills to ensure you always pass the “quality check” of good writing by generating documents that are clear, concise, powerful, and correct.

Who should attend the course?

This course is ideal for:

  • Personal Assistants
  • Secretaries
  • Managers
  • Sales Representatives
  • Customer Service Personnel
  • Administration Staff
  • Accounts Staff

Course objectives

Delegates who successfully complete this course will be able to:

  • Understand the purpose of effective business writing
  • Improve writing through clear communication
  • Plan writing and collect relevant information
  • Identify texts specific to a particular business function
  • Identifying the key audience
  • Using plain, up-to-date language in business documents
  • Identify effective information transfer – style and tone
  • Drafting and editing of business documents
  • Checking for accuracy and factual correctness
  • Using appropriate grammar

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • Introduction to Effective Writing
  • Using Plain English: Style
  • Using Plain English: The Mechanics

Course Calendar

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Cost: R2 500


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