Conflict Resolution and Management

 

Conflict Resolution and Management

Course overview

Conflict is the result of people having differing needs, opinions, expectations and often completely different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth. Conflict Resolution and Management involves recognizing and managing the particular conflict. This is an essential part of nurturing your relationships. Poorly handled conflict can affect both the employees and the clients, thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire Organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

Our one-day conflict resolution training courses offer practical tips for managers and team leaders, aimed at managing conflict at work and introducing an effective conflict management strategy. The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management.

Who should attend the course?

The Conflict Resolution and Management course provides conflict resolution training to equip participants with the skills, knowledge and confidence to effectively manage and turn around potentially negative performance situations in the workplace, in a clear, assertive and constructive manner.

Course objectives

By the end of this two-day training course, the participants will have:

  • Defined confrontation and their role in managing conflict in the workplace to ensure they maximize individual and team performance
  • Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
  • Demonstrated their skills in resolving conflict and confrontation
  • Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

Course Contents

  • Current strategies for handling conflict
    in the workplace
  • Conflict styles
  • Process for managing conflict
  • Influencing and assertiveness styles
  • Conflict resolution activities
  • Action planning and reflection
  • Action planning and reflection

The conflict resolution training will besupported with:
An optional participant pre-course questionnaire and/or pre-course reading to prepare for the training
A colour printed workbook with tips, techniques and space for personal notes

2019
Course Calendar Dates

March 11 – 12

April 08 – 09

May 08 – 09

June 10 – 11

July 08 – 09

August 07 – 08

September 09 – 10

October 07 – 08

November 11 – 12

December 09 – 10

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Cost: R 5 000

Interested in a custom programme?
Beginning with the content of our existing offerings, we’ll work with you to create a program tailored to address the challenges of your organization.

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