Business Etiquette Essentials


Business Etiquette Essentials course

Course overview

Would you like to:

  • Learn how to create a lasting positive first impression?
  • Polish your communication skills so you can get that dream job or next promotion?
  • Use the Internet to develop relationships?
  • Learn how to effectively communicate using the telephone?
  • Dress professionally for every occasion?
  • Dine in a business environment?
  • Network with polish to build relationships online and in person?

If you answered yes to even one of these questions, then Business Etiquette Essentials Course is the one you want to take. Presented primarily in video format you will learn everything you need
to know to get the job or promotion or to grow your business and the bottom line. You will build better and longer-lasting relationships. In addition you will feel more confident than you ever have no matter what the business setting.

Who should attend the course?

The Business Etiquette Essentials course is also appropriate for Secretaries, PAs’, Receptionists and Call Centre staff. The receptionist’s telephone skills is the first impression customers have of your business. Ensure your receptionist or Call Centre agent creates a professional impression of your company.


Course objectives

By the end of this one-day training course, the participants will have:

  • How to make your first impression memorable.
  • How to network with confidence and polish.
  • Impress your clients with your business dining skills.
  • How to connect with courtesy using technology.


The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


Course Contents

  • Understanding Etiquette
  • Networking for Success
  • Monitor and control the reception area
  • Monitor the presentation of the
    reception area
  • Monitor the implementation of security
    procedures in reception area
  • Understanding customers
  • Using the telephone with confidence
  • Telephone techniques and skills
  • Activities and role play

Course Calendar Dates

March 27 – 28

April 29 – 30

May 28 – 29

June 26 – 27

July 31 – August 01

Aug 31 – Sept 01

September 25 – 26

October 30 – 31

November 20 – 21

December 04 – 05

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Cost: R 5 000

Interested in a custom programme?
Beginning with the content of our existing offerings, we’ll work with you to create a program tailored to address the challenges of your organization.

Looking for more?

Let us follow up about more details about this program.