Business Etiquette And Cultural Diversity For Secretaries


Course overview

Business etiquette is about building relationships with other people and not about rules and regulations. It is related to providing basic social comfort and creating an environment through effective and improved communication. Etiquette is a collective term for a set of norms and conventions that govern social behaviour and is required in societal relations.

Good business etiquette improve organizational culture and have a profound impact on the success and growth of the organization. They help build stronger relationships and demonstrate confidence. They also promote cross-cultural awareness and respect. The success of an organization is determined by the business etiquette that employees follow.

Lack of awareness or support or insufficient training and focus related to etiquette and protocol can be detrimental to the progress and image of an organization. Cross-cultural differences act as the major challenge for developing and demonstrating good business etiquette. For any organization intending to be influential and successful, one of the primary focus areas should be training employees on good business etiquette.

Who should attend the course?

  • Personal Assistants
  • Secretaries
  • Managers
  • Sales Representatives
  • Customer Service Personnel
  • Administration Staff

Course objectives

Delegates who successfully complete this course will be able to:

  • Complete knowledge and information about business etiquette and cultural diversity
  • The necessary experience and awareness to conduct themselves professionally in business meetings and other important forums
  • The required skill, confidence and experience to communicate clearly, effectively and smartly, thus helping create a positive impression on the opposite person
  • The required skill, confidence and experience to communicate clearly, effectively and smartly, thus helping create a positive impression on the opposite person
  • The necessary knowledge, information, exposure and confidence to undertake training on business etiquette and cultural diversity for other colleagues in the organisation, thus demonstrating talent and increasing opportunities for growth and progression
  • The necessary skill, capability and confidence to represent the organisation at important forums and meetings, thus helping in networking, increasing their market value and inviting more opportunities for growth and career progression
  • Use discretion and judgement to avoid being culturally insensitive
  • The necessary skill and information as well as confidence and exposure to enhance one’s professional image and successfully represent the organisation, in turn enhancing the company profile

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the
best opportunities for learning including:

  • Class session
  • Group discussions
  • Simulations exercises
  • Case studies and problem solving exercises
  • Individual assignments
  • Templates and tools

Course Contents

  • Etiquette in the office
  • Professional Conduct
  • Communicating in the Workplace
  • Modern Telephone Management Skills
  • Cultural Diversity

Course Calendar

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Cost: R2 500


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