Active Listening Communication Course


active listening communication course

Active Listening Course overview

Listening is one of the most essential component of communication skills. It is not something that just happens, but an active process in which a person has to make a conscious decision to listen to and to understand what is being spoken.

Active listening communication on the other hand, requires full concentration of the listener. It requires that one is able to hear, understand, respond and then remember what has been said. Active listening includes responses that demonstrate that you understand what the other person is trying to tell you. This is a communication technique that’s very different from the passive or unfocused listening that we often adopt in everyday conversation. One needs to endeavor to understand what others are really trying to say, regardless of how unclear the messages might be. Listening involves not only the effort to hear and make sense of verbal messages, but also to interpret non-verbal messages such as facial expressions and physical posture. Active listening is also about patience, effort and practice.

Effective listeners make sure to let others know that they have been heard, and encourage them to share their thoughts and feelings fully. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. Active listening is a skill that can be acquired and developed with practice.

Bradley Institute therefore offers a two-day active listening communication course. This course has been designed to empower you to enhance your communication, build strong relationships, while also succeeding at what you do. An excellent listener will take determination and practice. Once mastered, it will be well worth it in both your professional and personal life.


Who should attend the Active Listening Communication Course?

This programme is essentially intended for everyone, including;

  • Adults
  • Children
  • Managers
  • Staff
  • Leaders


Course objectives

The course is aimed at empowering and equipping participants with skills in active listening, including:

  • Understanding of why listening is important?
  • Benefits of Active Listening
  • What makes for a good listener?
  • Verbal and non-verbal signs of active listening
  • Four different listening styles
  • Examples of active listening
  • Barriers to effective listening
  • Tips to becoming an effective listener
  • Listening exercises


The Learning Model

Best practice theory exploration.

  • Facilitation
  • Role Play
  • Videos
  • Interaction
  • Practical Listening exercises


Course Contents

  • Difference between Listening vs. hearing
  • Purpose of active listening
  • Verbal and non-verbal signs of active listening skills
  • Active listening v/s passive listening
  • Benefits of active listening
  • Understanding listening styles
  • Becoming an Active listener
  • Barriers to active listening
  • How to become and active listener


Course Outcomes

At the end of the training, participants will be able to;

  • Understand how to gain more valuable information from speaker
  • Learn how develop open and trusting relationship with your team members.
  • Stimulate and channel motivational energy
  • Build deep trust
  • Broaden your perspective as you learn from others
  • Strengthen your patience
  • Make you approachable
  • Increases competence and
  • Saves time and money
  • Helps detect and solve problems

Duration 1 day



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Course Calendar Dates

13 March

17 April

15 May

12 June

17 July

15 August

18 September

16 October

13 November

11 December

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Cost: R 2 500

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